Convoluted Bureaucracy

Boy, this system is hard to deal with. Here is the story of how I got my visitation list changed.

About a month ago my mom asked if I could change my visitation list in anticipation of different friends and family coming to see me. For two weeks I couldn't get a form to change the list, even after sending requests to the administration. The hallways are supposed to have their own supply of each form an inmate might need.

Once I finally received my form, filled it out, and sent it in, I got it back the same day with an explanation that I couldn't change my list until September because I had changed it in March and have to wait six months to make another change. I know I have to wait six months between amendments to my list, but I am also sure I didn't make any changes in March. I haven't changed my list since the day I set foot in TDCJ. The March date was when I showed up at this unit.

Sure that something was amiss, I sent requests to the warden classification department to check into it. My reply came from classification a few days later
and said there was an error (no kidding!) and to resubmit my request form. I still hadn't received as answer from the warden two weeks later.

After resubmitting my form, I got it back with the same rejection as before, this time highlighted to make sure I go the message. Now, you must understand that the form went to the exact same lady in classification who told me in her reply to my request that there was an error. Did she forget? To find out, I sent the form and replied-to request taped together.

I just today received an affirmative notification that changes had been made. Oh, the hoops to jump through and seemingly endless circles to run. To top it all off, the air-conditioning on my wing has broken down - yet again! What next?